Wednesday, November 27, 2013

More on LinkedIn: Managing the Manager's Choice in LinkedIn Groups

Greetings fellow LI Group owners and managers!  Occasionally there are discussions posted in our group that we would like to spotlight.  The easiest way to highlight a special post is to use the Manager's Choice setting.  Selected posts are prominently displayed in the Manager's Choice banner that appears at the top of the group.  Many of us are probably already aware of how to add a post to the Manager's Choice section: simply click on the discussion you want to add, and look for the option in the lower left pane of the discussion page.  Here, you can 'add to Manager's Choice' or 'undo' if you want to take the post down.

Adding and undoing Manager's Choice selections are easy enough.  What if you want to change the order of the posts, and where do you go to add a picture, or HERO image, on the front tab?  Did you know there was a limit to the number of posts you can have in the Manager's Choice section?  We'll answer each of these questions below.

1. How do I change the order of the Manager's Choice posts?

 When you are in your group, look for the Search tab at the top.  The Search tab will be located next to Manage tab.  Click on Search.  Once in the Search section, on the left hand panel you will see two options on the menu: Manager's Choice and Set Manager's Choice Order. Click on 'Set Manager's Choice Order'.  Now you can number your posts in the order they should appear.

 2. How do I add a HERO image in the Manager's Choice banner?  

When you are in your group, go to the Manage tab. Once in the Manage section, on the left hand panel, find the 'Group Information' option.  Click on 'Group Information'. The 'Add a Hero Image' option will there right below the 'Add Logo' sections.  Here, you can upload a pick for your Hero image.  Keep in mind the size requirements for the Hero image (646x200 or larger).

3. Is there a limit to the number of posts I can have in the Manager's Choice?

Yes, the limit is 10 posts.  In my experience working with LinkedIn, there's no error or message that indicates you've reached your limit.  If you're trying to add posts to the Manager's Choice section, but they never appear there, check the number of postings.  You may have reached your limit.  If that's the case, you will have to select the 'Undo' Manager's Choice setting for one post to allow another one in its place.

The tips have helped me greatly in managing LI groups for my clients.  I'm sure they will help you too.  Have you found other ways to work with the Manager's Choice banner?  I would love to hear your ideas - just leave them in the comments below and I'll be sure to respond.

Monday, November 4, 2013

So you're creating a Group on LinkedIn? Here are 5 Things You Should Know...

Did you know there are over 2 million groups on LinkedIn?  We have open networking groups and we have alumni groups.  Some users create groups centered around their companies.  And now you've decided to create a group on LinkedIn, too. What do you do now?  This post is not another boring tutorial on how to set up a LI group.  Here, we are going to look at the softer side of group management strategies, and talk about the things that aren't shared in tutorials.  Are you aware that owning or managing a group on LinkedIn will require posting planning, and a regular time commitment?  Below are some tips to help you prepare yourself for real group management duties.

1. What's the objective of the group?

What do you expect to your group to accomplish, and who are your target members? Perhaps you are trying to use the group to establish yourself as an industry expert.  Maybe you're using the group as a means to drive traffic to your site.  Or, the group may serve to satisfy the need to vent and share frustrations. These sound like basic questions, but they are the most important questions to answer when you are starting a new group. The answers to these questions will give your group focus, and will help you determine what discussion topics will fit.  

2. Do you want your group to be informative, collaborative, or both?

When creating a group, LI gives you several options for 'group type', such as alumni, corporate, nonprofit, networking, professional etc.  While you are selecting your group type, think about whether or not you want your group to be informative, collaborative, or both.  Again, the reason is to help focus on the type of postings you would like to see within the group.  An informative group may have 'how to' postings and discussions that offer tutorials or instructions on how to do something.  A collaborative group may post more direct questions that encourage discussion or debate.  In a hybrid of the two, we might find a follow up on an informative post with another post that presents a thought provoking question.  

3. What's your posting plan?

You can't create a group and expect the group to just post discussions on its own. A good group manager needs to be an active participant in the group.  If you know the group objective, and whether the group will be more informative or collaborative in nature, you can outline a plan for your own posts.

For example, let's say you've created a group to establish expertise on a topic. You've decided to keep the group informative in nature.  Your posting plan may be a tutorial series of weekly discussions.  Each week, you have a new post that offers a 'how-to' step in a process.

Following a plan or outline will give you direction on what to post next (instead of randomly posting on different topics).

4. How much control do you want to have?

Yes, there are group rules you can establish.  The rules set the guidelines, but real control comes from monitoring and moderation.  As a group owner, you can control membership and postings.  New memberships can be controlled by making the group closed, or private.  This is done through the 'Request to Join' during group creation.  You can also elect to make members submit comments and discussions for approval, or you can allow all members to post freely.  You can even allow members to post comments freely, but require approval for discussion submissions.

There are pro’s and con’s with each level of control, and they all revolve around the moderation queue. Join requests and submission requests are all held in a moderation queue until released by the group owner, manager or moderator.  Moderation is a great way to filter out spammy posts, and to deter LI users that may not bring any value to the group from joining.

The same moderation techniques may also deter well meaning users who would be a great boon for the group.  This may be due to the growing number of LI users complaining that their posts never see the light of day.  If you do elect moderation, please consider the amount of queue time deemed acceptable to group members.  Holding posts for two weeks or longer will certainly discourage member participation.

Which brings me to my last question...

5. Are you ready for the time commitment?

You already know that you will need loads of time to plan and post your own discussions.  But have you thought about these areas:

How often do you plan to check your moderation queue?  Daily? Weekly? If you elect to have a members only group, how often do you plan to check for membership requests?  A good way to turn off members to a group is to keep a group moderated and not check the queue for a few weeks.  I once joined an SAP group on LI.  It was members only, but I did not get approval to join until 6 months later.  Seriously?

If you have an open group with no moderation control over submissions, don’t think housekeeping is not required.  Un-moderated groups are easy to spot; just look for the groups with the same users posting link after link after link.  Spammy content can be as big a turn off as not allowing any content.  If you go with an open and un-moderated group, plan on checking your forum daily.

How much time do you plan to dedicate to checking other posts and offering a comment or two? Remember, a good group owner is an engaged owner.  Group members are well pleased when others take the time to read their content, and many reciprocate.  Read a posting or two and leave a thoughtful, meaningful comment to let members know their contributions are appreciated.  Participating in your own group will encourage other members to join in the fun.  

Setting up a group on LinkedIn is easy, but management takes a little more work.  Knowing the answers to the questions above will help you manage your group with finesse.  Good luck!

Sunday, October 20, 2013

Blocked on LinkedIn? Here's What You Can Do To Recover...

Booted, moofed, blocked, deleted....Are all of your comments and postings on LinkedIn groups suddenly disappearing in to the vast abyss of the moderation queue?  When you keep seeing the message 'your comment has been submitted for review' after posting in every single group, then you may have been SWAM'd.

SWAM stands for site-wide automated moderation status.  This happens when a group manager blocks you from a group. When that event takes place, all postings to all groups you are a member of go to the moderation queue for the manager to review and approve.

Frustrating? Yes, it is and I completely understand your frustration. One of the biggest mistakes I made early on as an SM manager was getting swamd due to overzealous posting.  It was a painful lesson, and I do accept the double DA points for failing to read group rules before submitting those posts.

What can you do now?  Believe it or not, you can recover from being swam'd. The first thing you need to do is re-read (or read for the first time) the group rules you are a member of.  Somewhere along the lines, a rule got broken.  Just accept that and move on.

Side note:
I know what you're thinking: how can Joe Blow who posts link after link after link not get blocked, but I do?Now, we can have a whole discussion about group fairness, and whether or not managers are correct in blocking some members and not others.  We'll save this for another discussion because there is a lot to talk about that :)

Steps to SWAM'd Recovery:

1. Private message (PM) the group managers or owners (if possible).

To send a message to the group owner or manager, click on the 'i' for the group information, and then on the 'Group Profile' link.  Hover over the name and click on the 'Send Message' link.  All that is needed is a polite text asking to have your posts allowed through again.  Remember, most group owners are unaware of their members being tagged with a swam'd status.

Be prepared: The group owner may or may not respond.  Some owners are highly engaged with their members and may be willing to hear you out; others may not respond at all.  This goes back to my side not about group management.  There's more to talk about on that topic, but we will save it for another discussion.

If a send message link is not available, then the owner or manager has turned off the option to receive PM's from group member. If that is the case, you will only be able to PM the group leader if he or she is a connection.

If the group owner is unresponsive, or PM's are not possible, move on to step 2.

2. Dust yourself off and find another group to join.

There are over 1.4 million groups on LinkedIn.   LI users are limited to 50 groups, so yes, there are plenty of other groups out there!

3. Read the Rules, and Follow Them!

To avoid reliving this headache after your on a 'free to post' status again, be sure to read the rules in all of your groups.

4. Start your own Group

You can create and own up to 10 groups on LinkedIn.  Yes, there is work involved in growing a group membership, but as the owner, you can post what you want without the fear of getting SWAM'd.

I've recovered from the SWAM'd experience by following these steps, and you can too!

Tuesday, October 15, 2013

Hello World....

Hello World!  I'm starting out simple - just like the very first programming tutorial I've ever taken.  My name is Jeanine and and I'm here to share my experiences managing Social Media for others.  I've had the pleasure of helping some great entrepreneurs in the SM arena.  I'm still learning, and I still make mistakes.  It's been fun, and I'm looking forward to sharing my journey with you.